Here are some ways you can build your own support team for Google Apps
1. Add another person as an administrator
We recommend that you add another user as an administrator, to support you and act as a backup in case you’re unavailable.
You can allow that user to perform all the tasks that you can, or you can limit what they're allowed to do on your organization’s Google Apps account.
Find out more about adding another administrator.
2. Add contact information to the Google Apps sign-in page
You can make your life as an administrator simpler by adding your support team's contact information to your sign-in page. This way, if someone forgets their password, for example, they can contact you to reset it.
You can add your support contact details to the Company Profile section of the Google Admin console. Find out more about adding support contact details to your Apps sign-in page.
3. Train your support team
Your Help desk team can use all the administrator and user training guides listed on this page, but they can also get certified as administrators or deployment specialists.
Become a Certified Specialist »
4. Create your own Help Desk
Did you know that as the administrator, you can create your own Help Desk to support your team?
There are many ways you can create your own Help Desk.
Here are some ideas:
5. Troubleshoot common issues
Make sure your Help desk team knows where to go to resolve issues. The Google Apps Administrator Help Center offers several support options from contacting Google’s support team to self-troubleshooting common issues.
Visit the troubleshooting section of the Administrator Help Center.