Train your Helpdesk staff
These training videos and courses will get your helpdesk staff up to speed on how to resolve common issues and questions about Google Apps.

Get help setting up your Helpdesk

Google Calendar Training

What's covered:

  • Learn how to use the .ics file to troubleshoot calendar issues
  • Links to tools, resources, and documentation including our Google Calendar Support Template
  • Case examples and exercises to help you troubleshoot effectively

Duration: Approximately 11 minutes.

Google Groups Training

What's covered:

  • The top 5 issues users encounter with Google Groups, including bounced states and messages classified as spam.
  • How to use Telnet tests to troubleshoot groups issues and gain greater insight into root cause
  • Case examples and exercises to help you troubleshoot effectively

Duration: Approximately 11 minutes.

Google Apps Deployment Quick Start (Apps 100)

NEW! You can now get a certificate once you've completed the training course.

What's covered:

Although this course covers topics on Google Apps deployment, it also contains useful information for Helpdesk staff, including:

  • Configuring delegated mail (send mail as)
  • Configuring custom URLs for services
  • Adding users
  • Adding groups

Duration: 4-6 hours self-paced online training

Take the course now and get your certificate of completion!