How to open a Google document (for classic Admin console)

Get help accessing a Google document

Did you try to open a document on this site and see something like the following?

Here's why: 

The most likely reason this message appeared is that your Google Apps account doesn't allow you to view documents shared by someone outside your organization.  

If you're a Google Apps administrator, here's what you need to do:

These steps apply to the classic Admin console. If you're using the new Admin console, follow these steps instead

Sign in to the Google Apps administrator control panel.
The URL is, where primary-domain-name is the domain name you used to sign up for Google Apps.
Click Settings in the upper right, and then click Docs in the navigation bar on the left.
Make sure your Google Docs Sharing options are set to one of the following:
If you don't allow users to share documents outside your organization, select Let users receive documents from outside this organization.
Or, you can allow users to both share documents with and receive documents from users outside your organization by selecting Users can share documents outside this organization.