Get help accessing a Google document

Are you having trouble opening a template? 

Did you try to open a document on this site and see a message like the following?

permissions issue with docs

Here's why you're seeing this message: 

The most likely reason this message appeared is that your Google Apps account doesn't allow you to view documents shared by someone outside your organization.  

If you're a Google Apps administrator, here's what you need to do:

  1. Sign in to the Google Apps Admin console.

    To sign in, go to and sign in with the email and password you used to sign up for Google Apps. Having trouble signing in? Visit the Help Center for Administrators.

  2. From your Admin console, click Apps, then click Google Apps.

  3. Scroll down and click Drive.

  4. Click Sharing settings.

  5. Under Sharing options,  select the ON - Files owned by users in your domain can be shared outside your domain option. 
Note: If you don't allow users to share documents outside your organization, select the Allow users to receive files from users outside this organization option.
Sharing settings for docs