Why should I provide change management for users?
It's essential that you help your users make the transition from your legacy system to Google Apps quickly and efficiently, with minimal loss of productivity and disruptions to your business. With a solid change management plan in place, you'll:
- Increase user adoption, usage, and proficiency
- Reduce risk related to acceptance of Google Apps by users
- Lower costs related to unplanned disruptions to business operations
Is there a standard change management approach I should use?
Yes. Readiness, communications, and training activities help your users make the switch to Google Apps. However, one size doesn't fit all, and that's why our recommended change management approach varies depending on your company's size, structure, and culture. Choose the change management guide that best suits your organization's size:
Does Google provide any resources to help manage the change?
Yes! First, look through our change management guides (see previous question, above), which can help you plan your change management approach. Each guide also points you to the key communications and training resources you should use. You can also browse our complete set of resources for users, including communications templates, user guides, and the Google Apps Learning Center.
When during my deployment should I begin?
We strongly recommend that you start your change management activities as early in the deployment process as possible. The sooner you start to manage the user side of the transition the better for your organization. Share a company-wide announcement that you're going Google right after the decision is made!
Who can help me with change management?
Google cooperates with multiple partners who provide change management services. They'll work closely with you to design and implement a change management strategy that's perfect for your organization.